Last Updated: May 07, 2026
This Cancellation & Refund Policy explains the rules related to seat cancellations, membership cancellations, refunds, and payment-related matters for users of our platform.
By using the Yoo Library and making payments through our platform, you agree to this policy.
Yoo Library is a digital library management platform that allows library owners to manage their libraries digitally and enables students to book seats, manage memberships, and make online payments.
Yoo Library acts as a software and payment facilitation platform. Individual libraries may have their own cancellation and refund rules.
Seat booking cancellation policies may vary depending on the individual library owner.
Users are advised to carefully review library rules and seat booking details before making any payment.
Some libraries may allow cancellation requests within a limited time period, while others may not allow cancellations after confirmation.
Membership cancellation requests are subject to the policies of the respective library.
Libraries may reject cancellation requests for memberships that have already been activated or partially used.
Users should contact the respective library directly for membership cancellation-related queries.
Yoo Library does not guarantee cancellation approval, as final decisions are managed by the respective library owner.
Refund eligibility depends on the cancellation policy of the respective library owner.
Refunds may be considered in situations such as:
Refund requests may be rejected if:
Yoo Library reserves the right to review refund-related disputes where necessary.
Approved refunds are usually processed within 5 to 10 business days.
Actual refund timing may vary depending on:
Yoo Library is not responsible for delays caused by banks or third-party payment providers.
In some cases, payment amounts may be deducted while the transaction status remains pending or unsuccessful.
Such transactions are generally resolved automatically by the payment gateway or banking partner within a few business days.
Users are advised not to make repeated payments immediately without checking transaction status.
Refunds may not be applicable in the following situations:
Yoo Library uses third-party payment gateways to process online payments securely.
Additional transaction fees, banking charges, or gateway charges may be non-refundable depending on the payment provider’s policies.
Yoo Library is not liable for technical failures or interruptions caused by third-party payment services.
Yoo Library reserves the right to investigate suspicious or fraudulent transactions.
Refunds may be temporarily withheld during fraud verification or security review processes.
Accounts involved in fraudulent activities may be suspended permanently.
Yoo Library may update or modify this Cancellation & Refund Policy at any time without prior notice.
Updated versions will be published on this page with a revised “Last Updated” date.
Continued use of the platform after policy updates indicates acceptance of the revised policy.
For cancellation or refund-related support, users may contact us through:
By using the Yoo Library, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.